FAQs Page

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

The shipping costs are calculated based on the shipping method and product weight and volume. For more details on how shipping costs are calculated, please contact us directly.

What is the Buyer Protection?

The Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.

Can I visit you personally?

No, you are not able to visit any of our warehouses or offices. In the last two decades, the world has changed from the majority of people physically walking into stores and buying things, to the majority of people buying online. We operate a very efficient mail order system which is geared up for rapid dispatch. Our dispatch and delivery process is almost completely automated.