Return and Refund Policy

ChosenAction.com's Return and Refund Policy

Welcome to ChosenAction.com’s Return and Refund Policy

At ChosenAction.com, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, here is our policy on returns and refunds.

Return Policy

  • Time Frame: Customers can return products within 14 days of receipt.
  • Condition of Product: Items must be returned in their original condition, including packaging, accessories, and documentation. Products that have been damaged, altered, or used will not be eligible for return.
  • Process: To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
  • Restocking Fee: There may be a restocking fee for some returns, which will be communicated at the time of the return request.

Refund Policy

  • Refund Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Refund Time Frame: Please allow for up to 14 business days for your refund to be processed. Note that your bank or credit card issuer may take additional time to process and post the refund to your account.
  • Partial Refunds: In certain cases (e.g., items not in their original condition, items returned beyond the 14-day return window), only partial refunds may be granted.

Exchange Policy

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement and cover any shipping costs associated with the return.
  • Exchange for Different Item: If you wish to exchange an item for a different one, you must return the original item and place a new order.

Shipping for Returns

  • Return Shipping Costs: Customers are responsible for paying for their own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
  • Shipping Label: We will provide a return shipping label for defective or incorrect items shipped.

Contact Us

For more information about our Return and Refund Policy, or if you have questions, please contact our customer service team on the Contact Us page.

Thank you for shopping at ChosenAction.com!